MATRIX FOREX SERVICES PRIVATE LTD shall charge applicable goods and services tax on each booking or service order as per the prevalent tax rates.

The total foreign exchange that can be obtained / remitted during a financial year under the Liberalised Remittance Scheme as prescribed by the Reserve Bank of India ("RBI") is currently USD 250,000/-. The User hereby undertakes and certifies that the application for release / remittance of foreign exchange through all sources, including the current service / booking order being placed by him/her is within the said overall limit prescribed by the Reserve Bank of India.

The User further undertakes and certifies that the source of funds for making the said remittance belongs to him/her and the foreign exchange shall not be used for any of the prohibited purposes as laid down by the RBI in its directions and guidelines issued from time to time including under those set out under the Prevention of Money Laundering Act, 2002 ("PMLA") and the rules, directions and guidelines framed there under. The User hereby declares that the transaction details which are mentioned in the booking / service order does not involve and is not designed for the purpose of any contravention or evasion of the provisions of the Foreign Exchange Management Act, 1999 ("FEMA") or the Know Your Customer Directions, 2016 ("KYC Directions") or PMLA or the rules, notifications, directions, guidelines and orders issued there under.

The User also hereby agrees and undertakes to provide such information / documents as will reasonable satisfy MATRIX FOREX SERVICES PRIVATE LTD about the genuineness of the transaction / booking order and that he/she shall be responsible and liable for any incorrect information provided by him/her. Further in the event the transaction is cancelled or revoked by the User after submitting the booking / service, any exchange losses incurred in this connection would be recovered by MATRIX FOREX SERVICES PRIVATE LTD from the refund amount.

The User hereby agrees and acknowledges that in case of cancellations of any booking / service on the User's request or non-compliance of these Terms, the User shall be liable to pay a cancellation charge of (a) an amount equal to 1.5% of the transaction amount plus applicable taxes; or (b) Rs. 900 plus applicable taxes, whichever is higher. The User hereby acknowledges that MATRIX FOREX SERVICES PRIVATE LTD reserves the right to revise the amount of cancellation charges applicable on such transactions, from time to time, without any prior notice to the User. Such changes / revisions in the cancellation charge may or may not be updated in these "Terms of Use" on real time basis.

The User hereby agrees and confirms that once the funds remitted by him/her have been transmitted by MATRIX FOREX SERVICES PRIVATE LTD (through an Authorized Dealer Category - I Bank) to the correspondent and/or beneficiary banks, MATRIX FOREX SERVICES PRIVATE LTD shall not be responsible for any delays in the disbursement of such funds including the withholding of such funds by the correspondent and/or beneficiary bank. The User further agrees and confirms that once funds are remitted, intermediary bank charges may be levied by the correspondent and /or beneficiary banks, which may vary from bank to bank. In the event the transaction is rejected by the beneficiary bank because of incorrect information submitted by the User and any charges are levied by the beneficiary bank or exchange losses are incurred by MATRIX FOREX SERVICES PRIVATE LTD in this connection, the User shall be liable to pay the same to MATRIX FOREX SERVICES PRIVATE LTD .

The User further agrees and confirms that the foreign exchange released for the purpose specified in the booking / service order shall be used within 60 days of purchase. In case it is not possible to use the foreign exchange within the period of 60 days, same will be surrendered to MATRIX FOREX SERVICES PRIVATE LTD or any other authorized person.

The User hereby agrees and acknowledges that MATRIX FOREX SERVICES PRIVATE LTD may reject / cancel the booking or service order submitted by the User for any reason as it may deem fit, including but not limited to the following:

• If the User fails to provide valid KYC documents required for foreign exchange transactions as per the rules prescribed by the Reserve Bank of India.
• If the User refuses to provide the declarations / give such information, as may be required by the MATRIX FOREX SERVICES PRIVATE LTD to satisfy itself that the transaction requested under such booking or service order does not involve and is not designed for the purpose of any contravention or evasion of the provisions of the FEMA or PMLA or the rules, notifications, directions, guidelines and orders issued there under.
• Refusal by the Authorized Dealer Category - I banks to undertake the requested telegraphic transfer or overseas remittance services.
• If the currency(ies) requested for are not available with MATRIX FOREX SERVICES PRIVATE LTD.
• On occurrence of any Force Majeure Event.

For the purpose of these Terms, Force Majeure Event shall mean the occurrence of any event or a condition beyond the control of the Parties, including but not limited to any act of God, epidemic, pandemic, lockout, war, riots, fire, flood, hurricane, typhoon, earthquake, lightning, explosion, strikes, prolonged shortage of resources, failure of public utilities or common carriers, act of war (whether declared or undeclared), invasion, armed conflict or act of foreign enemy, civil commotion, terrorism or the imminent threat of such acts.

Deliveries shall be made only to the areas specified on the Website/Portal/Portal. We reserve the right to add or remove or change the service areas and display the same on the Website/Portal.

MATRIX FOREX SERVICES PRIVATE LTD shall send an order confirmation to the User within 24 business hours from the submission of such booking or service order. The User further agrees and acknowledges that the service requested under the booking or service order submitted by the User shall be completed by MATRIX FOREX SERVICES PRIVATE LTD during the business hours within 2 business days from the date of sending an order confirmation to the User. No cancellations shall be allowed for any booking or service order after the issue of an order confirmation from MATRIX FOREX SERVICES PRIVATE LTD .

MATRIX FOREX SERVICES PRIVATE LTD shall at the time of sell or purchase of foreign currency, the User shall ensure and verify the currency notes. MATRIX FOREX SERVICES PRIVATE LTD or its branches and authorized representatives shall not be responsible for any such notes being found counterfeit, soiled, marked or outdated subsequently.

The User hereby agrees and acknowledges that while the authorized representatives of MATRIX FOREX SERVICES PRIVATE LTD shall endeavour to consider any denomination requests made by the User, it may be possible that the denominations of notes so requested may not be available at given point in time and therefore, the User may not receive denominations of their choice. MATRIX FOREX SERVICES PRIVATE LTD or its representatives shall not be held liable to not deliver the preferred choice of denominations of notes to the User.

Offers/Schemes provided by/on the Website/Portal are exclusively for the Users of the Website/Portal, and are applicable only under specific circumstances as may be elucidated and elaborated upon during the operation of the relevant and concerned scheme and may or may not be applicable on some commodities or services listed on the Website/Portal. All offers are applicable within validity stated under offer details. Coupon code may get invalid with or without prior information about the same and no specific notice may be served upon the User under any circumstance for any such expiry.

The User hereby further agrees and acknowledges that MATRIX FOREX SERVICES PRIVATE LTD shall not be liable for any of the following events:

• Fraudulent transactions occurring after the sale and delivery of the third party products to the User viz: prepaid forex card, telegraphic transfers or any other products that may be available in future. Such transactions may be on account of any fraudulent process, not only limited to the instances of password being compromised, card cloning or fraud, etc.
• Failure on the part of a third party service provider used by the parties hereto, for instance the issuer of the prepaid forex card, including but not limited to the failure of the third party server, additional charges websitelicable at an overseas ATM, etc. card not working at POS, ATM authentication failure, PIN not working, delay in card funding for more than predefined turnaround time or any dispute, discrepancy on any transaction made using forex card etc. In all cases of service deficiency, disputes, malpractice, illegal trade practices, the User shall contact the service provider / the issuing bank or financial institution directly.
• Non catering of / rejecting any booking or service order in accordance with the terms of these Terms.

In case of any dispute in relation to the Services available on the Website/Portal or booking or service order, decision of MATRIX FOREX SERVICES PRIVATE LTD will be final and binding.